Frequently asked questions

At Tenerife ON we want you to enjoy your trips on the island safely, which is why we keep our Alerts and Incidents section always up to date.

In this section you will find 2 types of announcements:

Alerts

Issued by the Government of the Canary Islands or by Resolutions of the Tenerife Island Council, related to weather conditions, health risks, etc. These alerts contain recommendations and/or prohibitions that you should take into account when planning your outdoor leisure activities.

Incidents

Restrictions on the use of trails or natural facilities due to refurbishment works, landslides or other circumstances. These incidents may affect your route plan, so it is essential that you consult them just before setting off.

Because of the critical nature of this information, you can find it in 3 different formats on our platform:

1. List of alerts and incidents

This list can be found in the “Alerts” section of the main menu and displays the active alerts and incidents, indicating the reason, the start date of the restriction and, if necessary, times of closure or any other relevant information.

2. Interactive map

Trails and facilities with use restrictions are marked with a yellow triangle and the “warning” icon on the interactive map.

This allows you to identify and avoid affected areas at a glance before planning your excursion.

3. Route information

You will also find detailed information about any incidents that may affect your trip on the information page of each trail.

So you can see that it is essential that you check the status of the trail on the day you plan to go, but it is now quick and easy to do so thanks to the Tenerife ON platform.

If you find restrictions on your planned route, look for a safer and more suitable alternative.

Just explore the large network of trails offered by the platform and choose your Plan B from hundreds of options. Choose one that suits your needs and is incident-free to make the most of the experience.😊

The route planner is a Tenerife On tool that allows you to combine several trails.

You can use it to plan a new, made-to-measure route, using the Tenerife Island Council’s network of trails but choosing your own start and finish and waypoints.

If it is viable, the tool will give you the option to create that route and obtain the information you need to do it, including the track and the descriptions of the different combined routes.

With the Tenerife ON route planner you can create a personalised hiking route from the network of trails included in this platform, without ever having to leave the network.

To create your route and save it in the app, follow these simple steps:

1. Log in

If you want to save your planned route, you first need to log in to the app with your username and password, either when you open the app or from the main menu.

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Still don’t have a Tenerife ON account? You can create one in the app in less than a minute. 

2. Go to the route planner

After logging in, access the planner from the main menu or from the button on the interactive map. 

3. Choose your activity

To indicate what type of route you want to plan (hiking, cycling, horse riding or motor vehicle), tap on the “Method of travel” drop-down menu and tap on the corresponding icon. 

In the following example you can see the “Hiking” option selected. 

4. Select a start and end point

Now, tap on the field marked “Start point” and tap on the point on the map where you would like to start, always on the lines that mark the available routes.

You will see an orange marker appear at the chosen spot.

To confirm, tap on “Include in route”». 

Then tap on “End point” and tap on the point on the map where you would like to end the route. Again, make sure you choose a spot on one of the tracks shown on the map, all of which are connected to the starting point.

You will see a new orange marker appear at the chosen spot. To confirm, tap again on “Include in route”. 

After this step you will be able to see the route you have planned on the map, from the start point in blue to the end point in red, and if you scroll down the page, the routes it includes, its profile, distance, elevation gain and estimated duration. 

5. Add waypoints (optional)

Already have the route you were looking for? Then go directly to step 7.

Do you want to add stops or changes to the route proposed by the planner? Then tap on “+ Add point” and tap on the place on the map where you would like the route to pass through, as long as it is on one of the available routes. 

You will see a new orange marker appear on the interactive map. To confirm, tap again on “Include in route”. The route will then be updated to include that location.

Remember that you can add as many waypoints as you wish to your route. 

6. Turn your route into a loop (optional)

Already have the customised route you wanted? Then go directly to step 7.

Do you want to create a circular route that starts and ends at the same point? Then tick the box “Same start and end point (circular route)”.

You will see that the planner recalculates your route to be circular.

Bear in mind, however, that in most cases the only option to return to the start of the route will be to use the same trail that you started on. Use the waypoints to extend or reduce the length of your route as you wish.

7. Save your route 

Already have the personalised route you wanted? Then click on “Save the route” and give it the name of your choice.

You can now view and follow this track whenever you want in My Profile - My Routes, which you can access from the main menu of the app. 

With the tenerifeon.es route planner you can create a personalised hiking route from the network of trails included in this platform, without ever having to leave the network.

To create your route and save it in your profile, follow these simple steps:

1. Log in

If you want to save your planned route, you first need to log in to the platform from this page with your username and password.

Still don’t have a Tenerife ON account? Click on the link and create one in less than a minute. 

2. Go to planner

After logging in, open the planner by clicking on this link or any of the “Go to planner” buttons that you see on the website, for example on the home page, the route finder, under the description of each route and at the foot of most of our information pages. 

3. Choose your activity

Click on the type of route you want to plan: hiking, cycling and horse riding or motor vehicle.

In the following example you can see the “Hiking” option selected. 

4. Select a start and end point

Now, click on “Search for or click on start point” and click on the point on the map where you would like to start the route, always on the lines that mark the available routes. 

You will see a blue marker appear on the map with your starting coordinates.

You will see that, from this point on, the interactive map will only show you the trails that connect to the start point you have chosen.

Then click on “Search for or click on end point” and click on the point on the map where you would like to end the route.

You will see a red marker with the coordinates of the end point and the planned route in blue between start and finish.

5. Add waypoints (optional)

Already have the route you were looking for? Then go directly to step 7.

Do you want to add stops or changes to the route proposed by the planner? Then click on “+ Add point”.

You will see a new blue marker appear on the interactive map. Drag it to the place you want your route to pass through, always within the network of routes shown on the map. The route will then be updated to include that location.

Remember that you can add as many waypoints as you wish to your route. 

6. Turn your route into a loop (optional)

Already have the route you were looking for? Then go directly to step 7.

Do you want to create a circular route that starts and ends at the same point? Then tick the box “Same start and end point (circular route)”.

At first the planner will not make any changes, but if you add a new waypoint or change the location of an existing one, the tool will recalculate your route to make it circular.

Bear in mind, however, that in most cases the only option to return to the start of the route will be to use the same trail that you started on. Use the waypoints to extend or reduce the length of your route.. 

7. Save your route 

Already have the personalised route you wanted? Then click on “Save route” and give it the name of your choice.

From now on you can view and follow that track whenever you want from your saved routes.. 

To log in to Tenerife On, make sure that you are entering your username and password correctly, including capital letters, numbers and symbols.

If you continue to have problems logging in, you can ask for your password to be reset.

And if you still can’t access your account after that, please contact us so we can try to help you find a solution. 

Email.- tenerifeon@gesplan.es

The Tenerife On website belongs to the Tenerife Island Council and all the information it contains is free for all users.

Therefore, there is no cost to the public for any of Tenerife On’s services, although the website may take you to third-party providers who offer paid services. In any case, these will never be associated with or dependent on Tenerife On.

Of course you can. 

You can select the type of information you want to display on the interactive map: 

• Normal map
• Satellite view

On the interactive map you can show or hide different layers of information and access them according to your preferences, for example:

• Points of interest selected for you. 
• Incidents.
• Public facilities in the natural environment. 
• Protected Natural Areas. 
• Municipalities

You have several search options in Tenerife On:

• If you know the name or code of your route, enter it in the search bar. 

• Filter by preferences in the route section, according to length, location, effort, etc. 

• Find your ideal activity by browsing our interactive map.

Yes, as long as you have logged in and downloaded the route descriptions and maps beforehand.

From your Tenerife On account, all you have to do is go to “My routes” to view what you have downloaded and follow the track by activating GPS on your device, without the need for reception or internet access.

You do not have to register to use its basic features.

However, you will only be able to get the most out of the platform if you register:

• Save your activities in your profile. 
• Use the maps and downloaded information offline. 
• Rate the facilities and routes. 
• Share your trips with your friends and family. 
• Receive updates and alerts. 
• And many more extra features...

If you want to save your favourite routes, record your activities, and receive real-time alerts about Tenerife’s natural areas, you will need to create a personal account on Tenerife On.

To do this, you can register on the Tenerife ON app or on the tenerifeon.es website by following these steps:

1. Go to the registration page

From any section of the website, click on the “Login or register” button that appears in the top right corner of the screen.

Then, on this page, click on the “Register” button, as shown in the following image:

2. Fill in your details

This button takes you to the registration page, where you will need to fill in the following information:

• Name: give your name.
• Username: choose a unique username that is easy to remember as you will use it to identify yourself in the future.
• Password: create a password with at least 8 characters, including at least one number, one uppercase letter, one lowercase letter and one special character (#*+@).
• Confirm Password: enter the same password to make sure it is correct.
• Email Address: enter your preferred email address here and check that it contains no errors.

Once you have completed the form, click on the “Register” button.

At this point, the page will display a message like this:

3. Activate your account

If the email address you have entered is valid, you will receive an email with a link to activate your account. Click on this link to activate your account.

4. Access your account

From now on you will be able to access your Tenerife On account whenever you want using your username and password, both from the app and from the login page of the website.

Once you have logged in, you will be able to consult and modify your details, view your activities, downloads and saved routes.

Already have a Tenerife ON account? Then get ready to enjoy outdoor activities on the island as never before.

Tenerife On may store information about your activities, but always anonymously and for strictly statistical purposes.

Tenerife On needs access to your location in order to be able to offer the best facilities and routes near you, as well as to provide you with information about your surroundings.